Refund Policy
Legal disclaimer
Effective Date: 5 October 2025
Last Updated: 5 October 2025
At Elevare Consulting, we value our clients and strive to provide high-quality consulting, coaching, and business development services. This Refund Policy explains when and how clients may request a refund, the conditions under which refunds are issued, and exceptions that apply. By purchasing any service or product through our website www.elevareconsultations.com.
1. Eligibility and Timeframe for Refund Requests
Refund requests must be submitted in writing within 14 calendar days from the date of purchase or the initial service delivery, whichever occurs first. After 14 days, no refunds or credits will be issued, except as required by law or stated otherwise in a written agreement. To request a refund, please email elevareconsultations.com with:
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Your full name and contact information,
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Date of purchase,
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Service or program name, and
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A brief explanation of the reason for the request.
We review all refund requests within 5–10 business days and will notify you of the outcome via email.
2. Conditions for Refund Approval
Refunds may be approved only if one or more of the following conditions apply:
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The service purchased was not delivered or cancelled by Elevare Consulting before commencement.
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There was a billing error or accidental duplicate charge.
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The client has not accessed or downloaded any digital materials, resources, or proprietary content associated with the service.
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The service delivery did not commence (e.g., no consultation sessions or business assessments conducted).
Refunds will not be approved if:
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The client has already received services, deliverables, or consulting time.
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The client is dissatisfied due to subjective outcomes, perceived lack of results, or change of mind.
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The client failed to provide necessary information, attend scheduled sessions, or participate as required.
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The service involves customized business, branding, or strategic deliverables already completed or in progress.
3. Type of Refund (Full or Partial)
Refunds will be issued based on the stage of service delivery:
If more than 50% of the service or engagement has been completed, or if a fixed- term consulting or digital product has already been accessed.
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Full Refund: If no services or materials have been delivered and the request meets eligibility conditions.
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Partial Refund: If partial work or consulting has been completed. In such cases, Elevare Consulting will deduct fees for time spent, administrative costs, and non-recoverable expenses before refunding the remaining balance.
4. Non-Refundable Items and Services
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Certain products and services are non-refundable, including but not limited to:
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Strategy sessions or one-time consultations once delivered;
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Customized business or brand development deliverables;
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If you are unsure whether a specific product or service is refundable, please contact us prior to purchase.
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Digital or downloadable materials, templates, or guides;
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Courses, webinars, or training programs once accessed;
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Gift cards, promotions, or discounted packages.
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No Refund: If more than 50% of the service or engagement has been completed, or if a fixed-term consulting or digital product has already been accessed.
5. Refund Method and Processing Time
Approved refunds will be processed to the original method of payment used at the time of purchase.
Please allow 5–10 business days for refunds to appear in your account, depending on your payment provider’s policies. Elevare Consulting is not responsible for delays caused by banking institutions or third-party payment processors.
6. Service Cancellations and Rescheduling
Clients may cancel or reschedule consultations with at least 48 hours’ notice. Missed appointments or late cancellations may result in forfeiture of that session without refund. If Elevare Consulting must cancel or reschedule, clients will be offered an alternative date or a full refund for the affected session.
7. Disputed Charges and Chargebacks
Before filing a dispute or chargeback with your financial institution, please contact elevareconsultingco@gmail.com to allow us to resolve the issue directly.
Unauthorized chargebacks or payment disputes initiated without prior communication may result in suspension of ongoing services and legal collection of owed amounts, including administrative and processing fees.
8. Exceptions for State or Federal Consumer Laws
Nothing in this Refund Policy is intended to limit your rights under applicable U.S. federal or Michigan state consumer protection laws. If state law provides a longer refund period or additional rights, those rights will take precedence.
9. Policy Changes
Elevare Consulting reserves the right to modify this Refund Policy at any time to reflect changes in law, business practices, or service offerings. Updates will be posted on this page with a revised “Effective Date.” Continued use of our Site or Services after changes are posted constitutes acceptance of the revised policy.
10. Contact Information
For questions, clarifications, or refund requests, please contact:
📧 elevareconsultingco@gmail.com.